Quality and Complaint Management
After an external audit program including an audit of 83 standards UBKUG was conferred the quality certificate of the Arbeitsgemeinschaft der Kunst- und Museumsbibliotheken (work group of art and museum libraries) by the certifying body, the Berlin School of Library and Information Science.
Based on the relevant international standards (DIN ISO 9001) IBI reviewed the audit report and issued for UBKUG a certificate with a validity of three years.
The quality of our services is a matter of concern to us.
Since 2007 a quality management system has been developed for UBKUG which was integrated in the quality management concept of KUG’s administration and service network in 2010. In 2011 UBKUG was subject to the auditing and certification process of the Arbeitsgemeinschaft der Kunst- und Museumsbibliotheken (work group of art and museum libraries).
If you would like to share with us positive or negative experiences please contact us at the below e-mail address.
Please send your suggestions to ub(at)kug.ac.at