What should I do if I lose my KUGcard or if it has been stolen?

If the KUGcard has been lost, please report this loss to the Lost and Found Office (Fundamt, Schmiedgasse 26). If the card has been stolen, please report this theft to the police

Requirements for the issuance of a replacement card by the Registrar’s Office:

  • Confirmation that the loss or theft has been reported
  • Presentation of official identification (with photo)
  • Payment of the processing fee of € 15